Step 1
Discover
Interview stakeholders, review systems, and document data flows, requirements, and constraints.
CX programs that
turn feedback into action
For organizations that need customer feedback to drive action, not sit in reports. We design and implement Qualtrics-powered customer experience programs that connect insight to the teams who can respond.
Qualtrics-first delivery across feedback, analytics, and workflows.
Integrated data pipelines linking CRM, data warehouse, and BI tools.
Closed-loop CX programs operational within 90 days.
Qualtrics-first delivery across feedback, analytics, and workflows.
Integrated data pipelines linking CRM, data warehouse, and BI tools.
Closed-loop CX programs operational within 90 days.
Qualtrics-first delivery across feedback, analytics, and workflows.
Integrated data pipelines linking CRM, data warehouse, and BI tools.
Closed-loop CX programs operational within 90 days.
Overview
Customer feedback wired into operations
Most CX consultants design elegant frameworks and hand you survey templates. Insights sit in dashboards nobody opens. We integrate Qualtrics with your operational systems, route intelligence to accountable teams, and train your people so the program keeps moving without external dependence.
Outcomes
What you get
Outcomes that compound across onboarding, activation, and retention — without the clutter.
Connected feedback systems
- Bi-directional integrations with CRM, data warehouse, and operational workflows.
- Routing rules that push insights with context to accountable teams.
Experience analytics that reveal friction
- Digital analytics covering session replay, heatmaps, and friction indicators.
- Text analytics extracting sentiment and themes from open feedback.
Closed-loop processes
- Alert rules and workflows that drive follow-up across teams.
- Role-based dashboards tailored for executives, managers, and frontline staff.
Programs built to scale
- Integration patterns and data contracts designed for change.
- Documentation and enablement that keep your team in control.
Your first 90 days
- Weeks 1–4: Discovery & architecture; non-production setup; XM Directory design.
- Weeks 5–8: Core integrations; initial dashboards; pilot program launch.
- Weeks 9–12: Team training; closed-loop workflows live; production cutover & handoff.
Architecture & Solution Design
- Current-state assessment of touchpoints, systems, and data flows.
- Integration architecture incl. XM Directory design and governance framework.
- Privacy & security controls: SSO with RBAC, audit logging, data minimisation.
Program Implementation & Data Management
- Transactional, relationship, and continuous listening programs.
- Research-based survey design with accessibility and sampling governance.
- Subscription & consent management; directory sync and data hygiene.
Integrations, Analytics & Pipelines
- Bi-directional CRM integration; APIs, webhooks, and real-time event triggers.
- Automated exports to Snowflake, BigQuery, Redshift, or Azure Synapse.
- Digital experience + text analytics: session replay, friction, sentiment, topics.
Dashboards, Closed Loop & Enablement
- Executive & operational dashboards, alert rules, and automatic ticket creation.
- Routing rules and SLAs to drive follow-up across teams (closed loop).
- Role-based training, handover documentation, and post-launch options.
FAQ
Details about CX Programs & Experience Analytics engagements.
Plan your first 90 days
Share your CX requirements and we will map a Qualtrics program plan covering discovery, integration, and launch milestones for the first 90 days.
